Cancellation / Postponement / Refund Policy
Last Updated: February 2026
Change of Mind
Memberships are not refundable for change of mind.
If You Cannot Attend
Membership remains valid for the duration of the membership period. Non-attendance does not qualify for a refund.
If We Postpone an Event
If an event is postponed:
- Membership will automatically transfer to the new date.
- If the new date is unsuitable, members may request a credit or refund of the relevant unused portion within 14 days of announcement.
If We Cancel an Event
If an event is cancelled and not rescheduled:
- Members will be offered a refund of the relevant unused portion, or
- A credit toward a future Aliens Collective event.
Major Changes
If there is a major change to:
- Event date (significant shift)
- Location (significant relocation)
Members may request a remedy in accordance with Australian Consumer Law.
Extreme Weather / Government Shutdown
Where an event cannot proceed due to:
- Fire restrictions
- Severe weather
- Council or Police direction
- Public health orders
Aliens Collective will provide a reasonable remedy consistent with Australian Consumer Law.